is an online store that specializes in selling mattresses directly to consumers. We delved into how much our members paid for their mattresses, their satisfaction with the prices, and whether they engaged in the practice of haggling-a more common occurrence during in-store shopping compared to online mattress purchases.īy synthesizing and analyzing these results, we aim to equip you with the necessary information to make an informed decision when it comes to choosing the ideal mattress retailer. Additionally, each retailer has been assigned an Overall Score.įurthermore, our survey explored pricing aspects. Combining these responses, we have created thorough ratings for 16 retailers, encompassing mattress-store chains, department stores, and online platforms. In a groundbreaking move, we also introduced ratings for website usability and overall website experience. Survey participants shared their thoughts on various aspects, including mattress selection, sales service, customer support, cleanliness of floor models, and timely delivery. Conducted among over 6,000 CR members who bought a new mattress between 2022 and the first quarter of 2023, the survey reflects their recent buying experiences, both in-store and online. The retailer you choose determines the variety of options available to you, the expertise of the salesperson, and the ease of returning or exchanging the mattress if needed.Ĭonsumer Reports’ Mattress Retailers Survey provides valuable insights in this regard. While it’s important to consider the pros and cons of different brands and models, the place where you make your purchase also plays a significant role. Discovering the best mattress retailers can greatly impact your search for a good night’s sleep.
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